Client Charter

AGENSI AZDPRO – Wakil Takaful AM operator, Etiqa General Takaful Berhad acknowledges the importance of developing a safe, secure and reliable online environment in the provisioning of the Internet business services. We are continuously seeking to enhance our services to your expectations and are committed in performing such services by ensuring that the following procedures are undertaken:-

Safe and Secure Operations
Keeping our customers’ valued information secure has always been an integral part of our corporate policy. We are always continuously developing and implementing enhanced security measures. Our computer systems utilise secured encryption technology and authentication techniques to protect the confidentiality of your data and ensure a safe delivery channel of data transmission between you and Etiqa General Takaful Berhad. We have also implemented strict security controls and procedures to lessen the risk of unauthorised access to your confidential details.

As users of our system, you are highly advised and are reminded to keep your password(s) strictly confidential. Never write them down or share the details with anyone. You should be careful that the details of your password(s) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Please ensure that other users are not observing your PC screen whenever you are signing in our system. When such measures are undertaken, the security of our computer system is comparable to the high industry standards of reputable financial institutions. For further information, please refer to our Terms and Conditions of Use.

Privacy of Customer Information

We shall take all reasonable precautionary measures to protect the confidentiality of your personal information from any loss, misuse or unauthorised access. Please be advised that we will not request for any personal information from you unless you have consented to provide the details to us willingly.

For further details on our commitment towards ensuring our customers’ privacy please refer to our Privacy Policy Statement.

Transparency of Products and Services

We will attempt to furnish a fair and accurate disclosure of our products and services and warrant that the description and details of our products and services offered online shall not be misleading or false. To ensure that such accuracy is observed, the content of this website will be updated and reviewed from time to time. For further information, please refer to the Terms and Conditions of Use.

Reliable and Quality Services

Etiqa General Takaful Berhad is committed in providing reliable and quality services to you. We are constantly training our staff to ensure that they have the necessary skills and knowledge to deliver the services effectively to you. We are also continuously investing in new products and information technologies to enable the delivery of quality services which are reliable and are best suited to your needs. We have structured our operations to achieve a more streamlined and automated process, while maintaining the flexibility to cater to each individuals’ needs.

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